Privacy Policy

1. Introduction

PeptIQ ("we," "our," or "us") provides a mobile app, website, and optional AI-powered tools for peptide tracking, education, and related workflows. This Privacy Policy explains what we collect, how we use it, when we share it with service providers, and what choices you have.

Some information stays on your device by default. Other information is sent to our backend, analytics, communications, payment, advertising, or AI processing providers when you choose features that require it.

2. Information We Collect

2.1 Information You Provide

Account Information: Email address, name, login details, and profile information if you create an account
Health and Tracking Data: Injection logs, peptide data, protocols, notes, reminders, vitals, and wellness information you choose to record
Support and Form Submissions: Messages you send through support, contact, waitlist, or feedback forms
AI Inputs: Prompts, images, screenshots, doctor notes, vial labels, and other content you choose to submit to our AI features

2.2 Automatically Collected Information

Device and App Information: Device type, operating system, app version, language, browser details, and coarse device identifiers
Usage and Diagnostics: Feature usage, screen views, referral and attribution data, crash data, and performance diagnostics if enabled
Website Tracking Data: Cookies, pixels, page views, UTM parameters, referrers, and lead or conversion events on our website
Purchase Metadata: Subscription status, entitlement state, product identifiers, and billing platform details from app store purchases

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Authenticate your account and sync or restore your data across devices if you enable cloud features
Send you notifications and reminders (if enabled)
Respond to support requests, feedback, waitlist submissions, and contact forms
Analyze usage patterns, campaign performance, and conversion funnels
Process subscriptions, restore purchases, and manage entitlement status
Provide AI features, including chat, protocol tools, image parsing, and claim-auditing workflows
Detect and prevent fraud or abuse

4. Local-First Storage and Security

In the mobile app, your logs, protocols, reminders, and wellness data stay on your device by default. If you create an account, enable cloud sync, request support, use analytics, or use AI features, the information needed to provide those services is transmitted to our providers.

We use industry-standard safeguards such as encrypted transport, access controls, and managed cloud infrastructure. No internet-connected service can be guaranteed to be completely secure, but we work to limit access and retention to what is necessary.

5. Service Providers and Third-Party Sharing

We do not sell your personal information. We share data with service providers only to operate the Service, measure performance, communicate with you, process purchases, or provide AI features.

Supabase: Authentication, database, and optional cloud sync for account-backed app data
RevenueCat and Apple / Google: Subscription processing, purchase validation, and entitlement status
PostHog: Optional product analytics, attribution, and diagnostics
Customer.io and Resend: Lifecycle, transactional, and support email delivery
Vercel Analytics, Google Tag Manager, Meta Pixel, and Meta Conversions API: Website analytics, advertising attribution, and lead measurement
OpenRouter and model providers such as OpenAI, Anthropic, and Google: AI chat, protocol tools, image parsing, and related AI responses
Transcript24: Transcription in the web Claim Auditor workflow when audio or social content needs transcription

6. AI Features and Data Use

If you choose to use an AI feature, we send the content you provide and the context required to fulfill your request to our AI processing providers. This may include free-form text, uploaded images, screenshots, visible text in photos, structured protocol data, or claim-auditing inputs.

We use this information to generate the requested output, monitor abuse, debug failures, and improve feature reliability. Do not upload content you do not want processed. AI outputs may be inaccurate and should be reviewed before use.

7. Tracking, Cookies, and ATT

Our website uses cookies and similar technologies for analytics, attribution, and advertising measurement. In the mobile app, analytics and attribution features are optional. On iOS, where required, we request App Tracking Transparency permission before enabling cross-app or cross-website tracking.

If you decline tracking or disable analytics, core app functionality will still work, but certain attribution and product analytics features will be limited or disabled.

8. Your Rights and Choices

You can:

Access or correct your account information
Reset or delete your app data and request account deletion
Opt out of analytics, tracking, notifications, or marketing emails
Choose whether to enable cloud sync or AI features
Request access, export, or deletion by contacting us

To exercise these rights, use the in-app settings or contact us at [email protected].

9. Data Retention

We keep data for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. On-device data remains until you delete it. Cloud, support, purchase, and analytics records are retained according to operational and legal needs, or removed when no longer required.

10. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children under 18. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the date on this page and, when required, provide additional notice in the app, on the website, or by email.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Support: peptiq.io/support
Data deletion: peptiq.io/data-deletion